Universal Naturals Hair Collection 

Universal Naturals Hair Collection For Veterans


Universal Naturals Hair Collections’ mission is;


“Serve The Veterans That Have Served Us.” 

Thank for your service to our great Nation.

Universal Naturals Salon LLC is a minority African-American, woman owned small business located in Charleston South Carolina. Universal Naturals Salon LLC has partnered with the Veterans Administration Medical Centers (VAMC) to provide superior products and exceptional service to female veterans and cancer survivors experiencing hair loss.

Universal Naturals Hair Collection makes custom Cranial Prosthesis wig units by utilizing the highest quality of human virgin hair coupled with unique manufacturing techniques that allow versatility and manageability.  We specialize in custom fitted Hair Prosthesis for medical hair loss conditions such as Androgenetic Alopecia, Alopecia Areata, Burns & Scars, Cancer, Diabetes, Thyroid Disease, Lupus, PTSD Related Stress and Trichotillomania just to name a few.


Universal Naturals Hair Collection offers the most realistic look in hair replacement solutions as the color and style can be adjusted to match your natural hair more closely than what may be available in a synthetic or human hair stock wig.  Although synthetic hair and human hair has evolved to closely resemble natural hair  it typically has a shinier look in the natural light than virgin hair and it irritates the scalp and may cause damage to the scalp during treatments.

Our Custom Virgin Hair Cranial Prosthesis features include:

•Natural Scalp

•Custom Hair Textures

•Custom Hair Colors

(including gray)

•Custom Built Caps

(hair lengths range from 10'-24 inches)


Our therapeutic cap is ideal for Cancer, Lupus and Alopecia Patients.  It provides comfort for tender skin, helps prevent wig slippage, is made of medically approved materials, acts as a cushion between wig and scalp, and allows airflow so the scalp can breathe.  It’s also noted as the perfect anti-itch wig solution.  Even with total hair loss, you can move around freely when wearing our Cranial Prosthesis.  Our medical grade cap supports any head shape or size for additional cushioning.  Our caps do not absorb body fluids or oils and is X-ray transparent and hypoallergenic.

Free VA Hair Cranial Prosthesis

Did you know that the VA (Veterans Administration) Covers 100% of the cost of your Cranial Prosthesis wig (Wig) on an As-Needed Basis?


Here’s how it works:


  1. Request a consult/referral from your primary care doctor within the VA Hospital for a custom wig due to your hair loss condition. If you’d like us to service you please have your Doctor add our name and phone number to your consult;  Universal Naturals Salon LLC 843-730-0186

  2. Call us for a free phone consultation. We will assist you in choosing the best Cranial Prosthesis, hairstyle and hair texture.

  3. Your Custom Hair Cranial Prosthesis will be ready for pick up or delivery within 30 days. It’s just that simple.

How to File a Medical Insurance Claim for your Wig or Hairpiece





Universal Naturals Hair Collection

8316 Rivera’s Ave. Ste. A

North Charleston, SC 29406


Step by step guide to getting your wig reimbursement:


Answers to your questions about getting a reimbursement for your wig medical claim


Did you know, that if you are like so many of the men and women out there that need a wig for a medical reason (Cancer related wig or Alopecia wig) you may be eligible for a reimbursement from your current health insurance provider?  In fact, most insurance companies will cover between 80% and 100% of the purchase price of a wig or hairpiece for medically related hair replacement purposes.


The trick is knowing what insurance companies look for.  A claim submitted with the term "wig" will more than likely be rejected by insurance companies because it is seen as a cosmetic expense, while referring to the same product as a "Cranial Hair Prosthesis" necessary for medically related hair loss will just as often result in a paid claim as a medical necessity.  Along with submitting a written prescription from a medical professional, it is important to send a personal note detailing the psychological effect the hair loss has had on you.


How to File Your Initial Insurance Claim


Receive a letter or prescription from your doctor for a “Cranial Hair Prosthesis.”  A prescription should include a diagnosis code, we will use this code when generating an invoice for submission to insurance.

Use the Healthcare Common Procedure Coding Systems (HCPCS) codes: S8095 and A9282.

Insurance companies also ask for a NPI Code - this code comes from a doctor. To find the code for your doctor, use the following link to the national database: NPI Registry Search.  Search for your provider using the Individual Provider search area.  The NPI number is a 10 digit number located under NPI information.

Have a receipt from the company where you purchased your Cranial Hair Prosthesis. Make sure it does not say “wig” anywhere and that it includes the HCPCS insurance codes.  *WE CAN HELP WITH THIS*

Also have the company where the piece was purchased include their Tax ID# on any receipts.

Have your physician sign off on the insurance claim form.

Double check your insurance claim form to make sure you legibly included the following elements:

The item “Cranial Hair Prosthesis”

Diagnosis Code

NPI Code

The billing HCPCS codes: S8095 and A9282

The company’s Tax ID #

Your physician’s signature


Appealing a Denied Insurance Claim


Know your rights and be informed. Obtain a copy of your full contract with your insurance company, a complete copy of your insurance policy can often be found online through your providers website.

Carefully read and understand the exclusions (“wigs”) and covered items (“Cranial Hair Prosthesis”) in your policy. See if your insurance policy calls it something other than “prosthesis.”

Write a letter to the Medical Review Board asking for a review. Be sure to attach a copy of original claims.

Emphasize that a wig is a cosmetic item and unnecessary. Prosthesis however, is necessary (comparable to plastic surgery for a burn victim).

Address your letter to a supervisor in the Claim Department and ask for a written reply.

Some other suggestions are:

Include pictures of yourself without hair and a letter detailing the emotional effects your hair loss has had on your life

Include a letter from your employer

Understand which medical codes to use on your forms.  Different conditions may require different diagnosis codes. Check with your prescribing physician for the codes related to your condition.


Due to the differences in every individual's insurance policy, this may not work for everyone. This guideline is just for you to reference and to show you how to research if your insurance company covers "Cranial Hair Prosthesis" or something similar. Make sure you review and understand the procedures outlined by your insurance policy as they may differ between carriers.  Keep copies of all documentation including the receipt/invoice for your Cranial Hair Prosthesis (may even be a  tax deductible medical expense).


Helpful Resources


Contact Universal Naturals Hair Collection for additional information or to obtain your properly itemized receipt if you bought your piece from us. We are happy to help with this, and can email you a .pdf copy of your invoice.

Send us an email at universalnaturals@gmail.com

Call us at (843)730-0186


County Department of Social Services

Depending on your County, sometimes they offer assistance for individuals who qualify and meet certain income guidelines.


American Cancer Society

Apply for a Grant or Voucher up to $75 to cover your Cranial Hair Prosthesis (must apply before purchasing a wig).

Apply for an allotment to cover the rest of the cost if your insurance company only covers a partial amount.

Financial Assistance for a Wig Purchase: 1-800-227-2345


National Alopecia Areata Foundation (NAAF)

Pre-purchase program provides financial assistance to those who qualify.

Universal Naturals Hair Collection Cranial Prosthesis(Wig) Care

Care for Universal Naturals Hair Collection human hair daily-wear wigs and hairpieces.
To ensure your Universal Naturals Hair Collection hair stays beautiful, we recommend entrusting its care
to your Universal Naturals hair professional.
Your new Cranial Prothesis(Wig) is made to the highest quality human hair and will benefit from tender
loving care. While normal wear-and-tear, as well as damage caused by improper washing are not
covered by warranty, you can ensure your Universal Naturals Hair Collection hair will look its best for the
longest possible time with proper maintenance. A frequent issue caused by improper washing of a hand-
knotted hairpiece is inversion of the hair through the cap netting. This instruction guide is designed to
help you prevent this. If you do see this happening in any meaningful way (don’t worry about a few
hairs) or if you want your hairpiece to be repaired or refurbished, please contact your Universal Naturals
Hair Collection professional.
If you take off your hairpiece daily, you can wash it as needed after securing it to a mannequin head to
prevent slipping during washes. Proper blocking (pinning to a mannequin head) before washing is the
most important step to avoid inversion of hair through the cap.
Universal Naturals Total Care Mannequins
Universal Naturals Hair Collection recommends using a rubberized plastic block head rather than a
Styrofoam head. Our Total Care Mannequins are ideal for this purpose. They have a small head
circumference so the cap won’t be stretched, as well as being light and very durable. These mannequins
can be attached to a counter or table top with a pivoting C-clamp for styling and maintenance ease.
Step One: Attaching to head
Attach the hairpiece to the head with several small sewing pins. It is best to pin at the forehead,
temples, and nape of the neck. Generally 3-5 pins are all that are necessary for a secure attachment to
the head. Be aware that pinning through the lace front can tear the lace if you pull too hard while
brushing. Take care to place pins through fabric around the perimeter of the cap. Gently brush out any
tangles in the hair, working from the ends up with a wide tooth comb, or wire brush.
Step Two: Wetting
Once the hairpiece is secured to the mannequin head and detangled, wet the hair by letting the water
run in the natural direction of the hair, from the crown down to the ends. Do NOT use circular motions.
Be sure to run the water close to the head.
Step Three: Shampooing
Work the shampoo into the hair from top to bottom of the wig. Squeeze gently with fingertips to lather
the shampoo. Remember: NO circular motions, work the shampoo from top to bottom, vertically.
Thoroughly rinse shampoo from top to bottom, gently squeezing out extra water before moving on to
conditioning. If you feel your piece needs a second washing, now is the time.
For optimal care of your human hair hairpiece, please use paraben-free, sulfate-free products
specifically formulated for color protection. We recommend our Synergy For Naturals Blessings Flow

Products for long lasting results. Never use a clarifying shampoo or a volumizing shampoo. These types
of shampoos will over dry the hair and cause breakage.
Step Four: Conditioning
Apply a generous amount of conditioner, starting at the nape of the neck and working towards the ends
of the hair. Stroke your fingers gently through the hair to distribute the conditioner evenly.
DO NOT apply conditioner close to the roots! Any hand tied human hair piece, is knotted by hand to the
cap. Conditioner applied on the knots may result in the knots coming loose from the cap. Don’t get
closer than ½ inch from the cap with conditioner.
Step Five: Rinsing
Rinse the hair with an abundant amount of water, starting at the crown and working towards the ends.
Step Six: Drying
Dry off excess moisture by patting the piece dry with a towel, or wrapping carefully in a towel and
squeezing from root to tip.
Step Seven: Leave-In Conditioner
If you are going to be heat styling your human hair piece, it is a good idea to use a leave-in conditioner.
Mist product onto towel dried hair and style as desired.
Step Eight: Styling
1) When styling your straight human hair piece it is important to use a thermal spray to protect the
hair from heat. When using the blow dryer, take the hair in small sections, and using a round
brush, gently lift the hair and brush through from root to tip. This step smooths the hair cuticle,
ensuring it will fall nicely and not tangle. Once the piece is dry, style with a curling iron or flat
iron. Note: don't get to close to the cap with heated tools, as this can damage the cap.
2) When styling your ethnic human hair, use light oils and let hair air dry.

If you are going to be using hair spray, opt for a low-lacquer spray. Over spraying and repeated spraying
will result in lacquer build up which will dull and dry out the hair.
Storage: We recommend for daily wear hair pieces to be placed on a wig stand when not wearing for
short periods of time, such as overnight, to allow for air circulation through the piece. For longer
periods of time, a mannequin head, or box storage is recommended, always in a cool, dry place. For
traveling purposes, it is best to wrap the hairpiece in white tissue paper or use a satin pouch.
Washing Technique Tips: Wash and condition with natural hair-care products. Stay away from
sulphates, parabens and other harmful chemicals. Always block the hair on a “Petite” mannequin head
(do NOT use a medium or large one, or you will stretch & damage the wig or hair-piece). Stroke the
shampoo & conditioner onto the hair downwards, away from the roots. Do not put conditioner on the

Care for Synthetic hair daily-wear wigs and hair pieces.
We are often asked about which type of shampoo or cleaning products work best for synthetic wigs.
One important aspect of a synthetic wig to consider, is the material it is made from and the proper care
of that material. Human hair shampoos and conditioners are designed to remove oily residue from our
scalp and bind to proteins in our hair, adding softness and shine. Neither of those apply to a synthetic
wig. Optimal care includes using a shampoo and conditioner that are made to clean and condition the
synthetic fibers. We offer a synthetic shampoo and conditioner, that will not only help clean your
synthetic wig or hairpiece, but will also with proper care, add to its longevity.
Step One: Preparing for shampooing
Gently brush the wig or hair piece to remove any teasing or tangles, and to break down any product
used on the wig. When brushing, start at the ends and work your way to the roots. If you have
purchased a monofilament or hand-tied piece, you may pin the piece to a rubber mannequin head to
help prevent inversion of the fibers through the cap.
Step Two: Shampooing
Soak the piece in cool water, using a shampoo specially formulated for synthetic hair fibers, for 3-5
minutes. Swish gently in the water, squeezing the water through the cap. Treat the wig like your fine
washables, ensuring not to rub or twist. Thoroughly rinse the piece in cool water to remove all the
shampoo. If there is an excessive amount of product build-up, the washing process may need to be
Step Three: Conditioning
After completely rinsing the shampoo, fill sink with cool water and stir in 2-3 droplets of a wig
conditioner, specifically formulated for synthetic fibers. (More is not better in this case; over
conditioning can relax the fibers and make them look flat and lifeless.) Completely submerge wig for 3-5
minutes. Rinse thoroughly with cool water. Gently squeeze the hair, making sure not to rub or twist.
Remember that conditioning is one of the most important steps to ensure the hair fibers remain soft
and pliable, like real hair.
Step Four: Drying
Gently towel blot the hair. Hang the piece by the nape of the neck or place on a wire wig stand and
allow to dry at room temperature. Do not comb or brush the piece while it is still wet. When the piece
has dried, use a wire brush or comb pick to style. If desired, spray with hairspray to help hold the style.
Step Five: Styling
For tight curls or ringlet styles, try the "Shake and Go" method, or gently lift and separate the curls using
your fingers or a pick comb.
For wavy styles with loose curls, brush lightly with a wig styling brush or a pick comb, using short, lifting
For long curly styles, use your fingers or a pick to comb, gently lifting and separating the curls.
For straight styles, brush using long, even, gentle strokes. Starting at the bottom, gently brush the hair
using a downward motion. Gradually move up until you have brushed all the hair.
You may use cold rollers to add lift or waves where you want them.

Helpful Tips for synthetic hair wigs:
Remember to never begin combing at the top or the middle of the hair; it will damage and tangle the
We do not recommend sleeping in any wig.
Never expose your wig to heated styling tools such as hair dryers, curling irons or any other heated
styling devices.
When cooking in the kitchen, be aware of hot blasts of air or steam from ovens or stoves.
If you are going to be using hair spray, opt for a low-lacquer spray. Over spraying and repeated spraying
will result in lacquer build up and dull the hair fibers